退款政策
本條款內容以營運方最終確認為準。
一、七日猶豫期
依消費者保護法，通訊交易消費者原則上得於收受商品後七日內，無須說明理由並負擔費用，行使解除契約權。七日為猶豫期，不是試用期；退回商品應維持檢查所必要範圍內的完整狀態。賣家不得以自行約定排除法律保障。
二、法定例外
依通訊交易解除權合理例外情事適用準則，易腐敗、保存期限較短、客製化、已拆封個人衛生用品、已拆封影音或軟體、非實體數位內容或一經提供即完成的線上服務等商品或服務，於賣家事前明確告知並符合法定要件時，可能不適用七日解除權。瑕疵、錯誤商品或未依約履行仍依法律及交易約定處理。
三、申請方式
請於訂單頁提出退款或爭議，說明原因並視需要附照片、物流或其他證明。平台將通知賣家並協助核對；請依指示保留及寄回商品。退款範圍、退回運費與處理時間依原因、付款方式及法令決定。
四、款項代收與履約
付款後，交易款項由平台或合作付款業者代收，賣家款項於買家確認收貨、約定期間屆滿或爭議結案前維持待撥。退款成立時，平台將停止或沖回可控制的撥款，並透過原付款方式或雙方同意方式退款。銀行及付款機構入帳時間不在平台控制範圍。
五、取消、未付款與聯絡
未付款訂單逾付款期限將自動取消，已保留庫存及點數會釋放或退回。若商品缺貨、賣家無法履約或重複扣款，請立即提出申請。退款問題請寄 info@sainso-tech.com，並提供訂單編號及可核對資料。
Refund Policy
This content remains subject to final confirmation by the operator.
1. Seven-day cooling-off period
Under Taiwan's Consumer Protection Act, distance-sale consumers generally may cancel within seven days after receiving goods without stating a reason or bearing costs. This is a review period, not a trial period. Statutory rights cannot be excluded by a seller's own terms.
2. Statutory exceptions
Lawful exceptions may cover perishable or short-dated goods, customized goods, opened personal-hygiene products, opened media or software, digital content, and completed online services when advance notice and legal conditions are met. Defects or non-conforming performance remain subject to law.
3. Requests and escrow
Submit a refund or dispute from the order page and provide supporting evidence when needed. Collected funds remain pending until receipt confirmation, expiry of the agreed period, or dispute resolution. Approved refunds are sent through the original or agreed method; bank processing time may vary.
4. Unpaid orders and contact
Unpaid orders expire automatically; reserved stock and points are released. For stock failures, non-performance, duplicate charges, or refund questions, contact info@sainso-tech.com with the order number.